Gaya APA
Tjiptono, F.
(2022).
Service management : mewujudkan layanan prima
(
4, Cet. 1 (2022))
.
Yogyakarta:
ANDI.
Gaya MLA
Tjiptono, Fandy.
"Service management : mewujudkan layanan prima".
4, Cet. 1 (2022)
Yogyakarta:
ANDI,
2022.
Text.